| Effects of perceived employee emotional competence on customer satisfaction and loyalty: The mediating role of rapport C Delcourt, DD Gremler, ACR Van Riel, M Van Birgelen Journal of Service Management 24 (1), 5-24, 2013 | 270 | 2013 |
| Burdens of access: Understanding customer barriers and barrier-attenuating practices in access-based services S Hazée, C Delcourt, Y Van Vaerenbergh Journal of Service Research 20 (4), 441-456, 2017 | 165 | 2017 |
| Employee Emotional Competence: Construct Conceptualization and Validation of a Customer-Based Measure C Delcourt, DD Gremler, ACR van Riel, M van Birgelen Journal of Service Research 19 (1), 72-87, 2016 | 129 | 2016 |
| Twenty-seven years of service research: a literature review and research agenda O Furrer, J Yu Kerguignas, C Delcourt, DD Gremler Journal of Services Marketing 34 (3), 299-316, 2020 | 108 | 2020 |
| Sharing goods? Yuck, no! An investigation of consumers’ contamination concerns about access-based services S Hazée, Y Van Vaerenbergh, C Delcourt, L Warlop Journal of Service Research 22 (3), 256-271, 2019 | 81 | 2019 |
| An Analysis of the Interaction Effect between Employee Technical and Emotional Competencies in Emotionally Charged Service Encounters AR Cécile Delcourt, Dwayne D. Gremler, Fabrice De Zanet Journal of Service Management 28 (1), 85-106, 2017 | 54 | 2017 |
| Service delivery system design for risk management in sharing-based product service systems: a customer-oriented approach S Hazée, Y Van Vaerenbergh, C Delcourt, S Kabadayi International Journal of Operations & Production Management 40 (4), 459-479, 2020 | 37 | 2020 |
| Transparency of nonprofit organizations: An integrative framework and research agenda F Dethier, C Delcourt, J Willems Journal of Philanthropy and Marketing 28 (4), e1725, 2023 | 17 | 2023 |
| Bilan des pratiques de veille stratégique au sein des PME wallonnes A Gretry, L HEC-Ulg, C BRANDT Revue Française du Marketing, 5, 2013 | 10 | 2013 |
| Design Supporting a ‘Customer-Perceived Intimacy’-Strategy in Healthcare Services C Martens, J Herssens, C Delcourt Proceedings of the Design Society: International Conference on Engineering …, 2019 | 6 | 2019 |
| Linking frontline employees’ emotional intelligence to customer perceptions in a service delivery context CC Delcourt, A Riel, MJH van Birgelen Niagara Falls, Canada: 16th Recent Advances in Retailing & Services Science …, 2009 | 3 | 2009 |
| Sharing goods? Yuck, No! An investigation of product contamination in access-based services S Hazée, C Delcourt, Y Van Vaerenbergh 14th International Research Conference in Service Management, 2017 | 2 | 2017 |
| Sharing a Car? Yuck, No! An Investigation of Consumer Contamination in Non-Ownership Services S Hazée, C Delcourt, Y Van Vaerenbergh Frontiers in Service Conference, Date: 2015/07/09-2015/07/12, Location: San …, 2015 | 2 | 2015 |
| Donor perceptions of nonprofit organizations’ transparency: Conceptualization and operationalization F Dethier, C Delcourt, L Dessart Nonprofit and Voluntary Sector Quarterly, 08997640231211212, 2023 | 1 | 2023 |
| Maternity Healthscapes: Conceptualization and Index Development C Martens, C Delcourt, A Petermans HERD: Health Environments Research & Design Journal 15 (4), 183-203, 2022 | 1 | 2022 |
| The critical incident technique as a method to understand the impact of healthscapes on patient experience C Martens, A Petermans, C Delcourt | 1 | 2022 |
| Universal Design in Healthcare Servicescapes: Uncovering Multisensory Customer Experiences among Visually Impaired Pateints to Enhance Service Convenience and Customer Intimacy. C Martens, C Delcourt, J Herssens 4ème JOURNEE DE RECHERCHE EN MARKETING DU GRAND EST, 2018 | 1 | 2018 |
| The role of customer perceived employee emotional competence in service encounters C Delcourt Radboud University (Nijmegen - The Netherlands) / HEC-ULg, 2011 | 1 | 2011 |
| Am I feeling better? Exploring the relationship between consumer engagement with preventive health technologies and wellbeing L Baiwir, L Dessart, C Delcourt HEC Liège Research Day, 2023 | | 2023 |
| Patient Intimacy: Conceptualization, Theoretical Framework and Research Agenda C Martens, C Delcourt, A Petermans Frontiers in Services, 2023 | | 2023 |
Dwayne D. GremlerDistinguished Research Professor, Bowling Green State UniversityVerified email at bgsu.edu
