| Why people use chatbots PB Brandtzaeg, A Følstad Internet Science: 4th International Conference, INSCI 2017, Thessaloniki …, 2017 | 739 | 2017 |
| Living labs for innovation and development of information and communication technology: a literature review A Følstad The Electronic Journal for Virtual Organizations and Networks 10 (7), 99-131, 2008 | 596 | 2008 |
| Customer journeys: a systematic literature review A Følstad, K Kvale Journal of Service Theory and Practice, 2018 | 397 | 2018 |
| Chatbots and the new world of HCI A Følstad, PB Brandtzæg interactions 24 (4), 38-42, 2017 | 392 | 2017 |
| Improving service quality through customer journey analysis R Halvorsrud, K Kvale, A Følstad Journal of service theory and practice 26 (6), 840-867, 2016 | 344 | 2016 |
| What makes users trust a chatbot for customer service? An exploratory interview study A Følstad, CB Nordheim, CA Bjørkli Internet Science: 5th International Conference, INSCI 2018, St. Petersburg …, 2018 | 335 | 2018 |
| Chatbots: changing user needs and motivations PB Brandtzaeg, A Følstad interactions 25 (5), 38-43, 2018 | 280 | 2018 |
| Emerging journalistic verification practices concerning social media PB Brandtzaeg, M Lüders, J Spangenberg, L Rath-Wiggins, A Følstad Journalism practice 10 (3), 323-342, 2016 | 259 | 2016 |
| How journalists and social media users perceive online fact-checking and verification services PB Brandtzaeg, A Følstad, MÁ Chaparro Domínguez Journalism practice 12 (9), 1109-1129, 2018 | 187 | 2018 |
| My chatbot companion-a study of human-chatbot relationships M Skjuve, A Følstad, KI Fostervold, PB Brandtzaeg International Journal of Human-Computer Studies 149, 102601, 2021 | 151 | 2021 |
| Trust and distrust in online fact-checking services PB Brandtzaeg, A Følstad Communications of the ACM 60 (9), 65-71, 2017 | 148 | 2017 |
| An initial model of trust in chatbots for customer service—findings from a questionnaire study CB Nordheim, A Følstad, CA Bjørkli Interacting with Computers 31 (3), 317-335, 2019 | 145 | 2019 |
| Chatbots for customer service: user experience and motivation A Følstad, M Skjuve Proceedings of the 1st international conference on conversational user …, 2019 | 140 | 2019 |
| Users' experiences with chatbots: findings from a questionnaire study A Følstad, PB Brandtzaeg Quality and User Experience 5 (1), 3, 2020 | 115 | 2020 |
| Enjoyment: lessons from Karasek PB Brandtzæg, A Følstad, J Heim Funology 2: From Usability to Enjoyment, 331-341, 2018 | 109 | 2018 |
| Enjoyment: lessons from Karasek PB Brandtzæg, A Følstad, J Heim Funology, 55-65, 2005 | 109* | 2005 |
| User involvement in e-Government development projects A Folstad, J Krogstie, L Risan, I Moser Electronic Government: Concepts, Methodologies, Tools, and Applications, 734-750, 2008 | 108* | 2008 |
| Analysis in practical usability evaluation: a survey study A Følstad, E Law, K Hornbæk proceedings of the SIGCHI conference on human factors in computing systems …, 2012 | 106 | 2012 |
| Help! Is my chatbot falling into the uncanny valley? An empirical study of user experience in human–chatbot interaction M Skjuve, IM Haugstveit, A Følstad, P Brandtzaeg Human Technology 15 (1), 30, 2019 | 100 | 2019 |
| Different chatbots for different purposes: towards a typology of chatbots to understand interaction design A Følstad, M Skjuve, PB Brandtzaeg Internet Science: INSCI 2018 International Workshops, St. Petersburg, Russia …, 2019 | 98 | 2019 |
Petter Bae BrandtzaegDepartment of Media and Communication, University of Oslo & SINTEF DigitalAdresse e-mail validée de sintef.no
