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Francis Buttle
Francis Buttle
Principal (retired), Francis Buttle and Associates, formerly Professor, Macquarie Graduate School of
Verified email at mq.edu.au - Homepage
Title
Cited by
Cited by
Year
SERVQUAL: Review, Critique, Research Agenda
F Buttle
European Journal of Marketing 30 (1), 8-32, 1996
38161996
Customer Relationship Management: Concepts and Technologies
F Buttle, S Maklan
3508*2015
Word of Mouth: Understanding and Managing Referral Marketing
FA Buttle
Journal of Strategic Marketing 6 (3), 241-254, 1998
21951998
Relationship Marketing
F Buttle
Relationship Marketing: Theory and Practice, Paul Chapman Publishing, London …, 1996
1115*1996
Assessing Relationship Quality
P Naudé, F Buttle
Industrial Marketing Management 29 (4), 351-361, 2000
7672000
Hospitality Marketing: Principles and Practices
D Bowie, F Buttle, M Brookes, A Mariussen
Routledge, 2016
620*2016
A Repertory Grid Analysis of Austria's Image as a Summer Vacation Destination
J Embacher, F Buttle
Journal of Travel Research 27 (3), 3-7, 1989
5751989
ISO 9000: Marketing Motivations and Benefits
F Buttle
International Journal of Quality & Reliability Management 14 (9), 936-947, 1997
4891997
SYSTRA‐SQ: a new measure of bank service quality
AH Aldlaigan, FA Buttle
International Journal of Service Industry Management 13 (4), 362-381, 2002
4692002
Does Service Failure Influence Customer Loyalty?
F Buttle, J Burton
Journal of Consumer Behaviour: An International Research Review 1 (3), 217-227, 2002
4172002
Customer Retention Management Processes: A Quantitative Study
L Ang, F Buttle
European Journal of Marketing 40 (1/2), 83-99, 2006
4062006
Customer Relationship Management: Manajemen Hubungan Pelanggan
F Buttle
Bayumedia Publishing, 2004
378*2004
Customer Retention Management: A Reflection of Theory and Practice
R Ahmad, F Buttle
Marketing Intelligence & Planning 20 (3), 149-161, 2002
3112002
Hotel and Food Service Marketing: A Managerial Approach
F Buttle
Cassell, 1986
2761986
Customer Retention: A Potentially Potent Marketing Management Strategy
R Ahmad, F Buttle
Journal of Strategic Marketing 9 (1), 29-45, 2001
2672001
Customer Relationship Management: Concepts and Tools
F Buttle
Elsevier Butterworth-Heinemann, 2004
248*2004
The CRM Value Chain
F Buttle
Marketing Business 96 (2), 52-5, 2001
2262001
Strategic, Operational and Analytical Customer Relationship Management: Attributes and Measures
R Iriana, F Buttle
Journal of Relationship Marketing 5 (4), 23-42, 2007
2112007
Beyond Satisfaction: Customer Attachment to Retail Banks
A Aldlaigan, F Buttle
International Journal of Bank Marketing 23 (4), 349-359, 2005
1932005
Shopping Motives Constructionist Perspective
F Buttle
Service Industries Journal 12 (3), 349-367, 1992
1881992
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