| Service quality and the congruency of employee perceptions and customer expectations: The case of an electric utility A Klose, T Finkle Psychology & Marketing 12 (7), 637-646, 1995 | 36 | 1995 |
| Illustration of a market segmentation technique using family-focused prevention program preference data R Spoth, AD Ball, A Klose, C Redmond Health Education Research 11 (2), 259-267, 1996 | 32 | 1996 |
| System and method for performing remote check presentment (rcp) transactions by a check cashing company A Klose, J Edwards, J Maguire, J Horner, A Keechle, S Darmawi, D Minter US Patent App. 13/736,464, 2013 | 26 | 2013 |
| Breaking the chains: The empowerment of employees: How to evaluate, monitor, and improve employee empowerment levels AJ Klose Continental Business Books, 1993 | 12 | 1993 |
| Commentary: customer service insurance AJ Klose Journal of Services Marketing 7 (1), 55-58, 1993 | 11 | 1993 |
| A commercial and industrial mail survey in the Caribbean: A multi-country comparison A Klose Journal of the Market Research Society 33 (4), 343-347, 1991 | 5 | 1991 |
| Using optical mark read surveys: an analysis of the response rate and quality A Klose, D Ball Market Research Society. Journal. 37 (3), 1-10, 1995 | 3 | 1995 |
| Breaking the Chains: The Empowerment of Employees: How to Ev RD Dugan, TM Elibero Personnel Psychology 47 (4), 945, 1994 | | 1994 |
| Activity of small businesses in Nebraska TA Finkle, R Marquardt, A Klose Journal of Business and Entrepreneurship 5 (2), 111, 1993 | | 1993 |
| Miscellany: A Commercial and Industrial Mail Survey in the Caribbean A Klose Market Research Society. Journal. 33 (4), 1-5, 1991 | | 1991 |
