| The key determinants of internet banking service quality: a content analysis M Jun, S Cai International journal of bank marketing 19 (7), 276-291, 2001 | 1235 | 2001 |
| Consumer perception of e-service quality: from internet purchaser and non-purchaser perspectives Z Yang, M Jun Journal of Business strategies 19 (1), 19-42, 2002 | 940 | 2002 |
| Measuring customer perceived online service quality: scale development and managerial implications Z Yang, M Jun, RT Peterson International Journal of operations & production Management 24 (11), 1149-1174, 2004 | 922 | 2004 |
| Measuring consumer perceptions of online shopping convenience LA Jiang, Z Yang, M Jun Journal of Service management 24 (2), 191-214, 2013 | 914 | 2013 |
| Implementing supply chain information integration in China: The role of institutional forces and trust S Cai, M Jun, Z Yang Journal of operations management 28 (3), 257-268, 2010 | 687 | 2010 |
| Customers' perceptions of online retailing service quality and their satisfaction M Jun, Z Yang, DS Kim International Journal of Quality & Reliability Management 21 (8), 817-840, 2004 | 661 | 2004 |
| TQM practice in maquiladora: Antecedents of employee satisfaction and loyalty M Jun, S Cai, H Shin Journal of operations management 24 (6), 791-812, 2006 | 626 | 2006 |
| Internet users' perceptions of online service quality: a comparison of online buyers and information searchers S Cai, M Jun Managing Service Quality: An International Journal 13 (6), 504-519, 2003 | 428 | 2003 |
| Customer-perceived value and loyalty: how do key service quality dimensions matter in the context of B2C e-commerce? L Jiang, M Jun, Z Yang Service Business: An International Journal 10 (2), 301-317, 2016 | 337 | 2016 |
| The identification and measurement of quality dimensions in health care: focus group interview results M Jun, RT Peterson, GA Zsidisin Health care management review 23 (4), 81-96, 1998 | 310 | 1998 |
| Examining the relationships between internal service quality and its dimensions, and internal customer satisfaction M Jun, S Cai Total Quality Management & Business Excellence 21 (2), 205-223, 2010 | 285 | 2010 |
| Examining the key dimensions of mobile banking service quality: an exploratory study M Jun, S Palacios International Journal of Bank Marketing 34 (3), 307-326, 2016 | 263 | 2016 |
| Obstacles to TQM implementation in Mexico's maquiladora industry M Jun, S Cai, R Peterson Total Quality Management & Business Excellence 15 (1), 59-72, 2004 | 124 | 2004 |
| Key obstacles to EDI success: from the US small manufacturing companies’ perspective M Jun, S Cai Industrial Management & Data Systems 103 (3), 192-203, 2003 | 114 | 2003 |
| Consumer perception of e-service quality: From internet purchaser and non-purchaser perspectives Z Yang, M Jun Journal of Business Strategies 25 (2), 59-82, 2008 | 108 | 2008 |
| Product quality, market presence, and buying behavior: aggregate images of foreign products in the US K Chinen, M Jun, GM Hampton Multinational Business Review 8 (1), 29-38, 2000 | 99 | 2000 |
| The relationship between information technology and service quality in the dual‐direction supply chain: A case study approach GA Zsidisin, M Jun, LL Adams International Journal of Service Industry Management 11 (4), 312-328, 2000 | 88 | 2000 |
| A qualitative study of the internalization of ISO 9000 standards: The linkages among firms' motivations, internalization processes, and performance S Cai, M Jun International Journal of Production Economics 196, 248-260, 2018 | 86 | 2018 |
| Perceptions on social responsibility: The entrepreneurial vision RT Peterson, M Jun Business & Society 48 (3), 385-405, 2009 | 74 | 2009 |
| Quantifying suppliers’ product quality and delivery performance: A sourcing policy decision model H Shin, WC Benton, M Jun Computers & Operations Research 36 (8), 2462-2471, 2009 | 72 | 2009 |
