| Restoring reputations in times of crisis: An experimental study of the Situational Crisis Communication Theory and the moderating effects of locus of control AS Claeys, V Cauberghe, P Vyncke Public Relations Review 36 (3), 256-262, 2010 | 457 | 2010 |
| Crisis response and crisis timing strategies, two sides of the same coin AS Claeys, V Cauberghe Public Relations Review 38 (1), 83-88, 2012 | 289 | 2012 |
| What makes crisis response strategies work? The impact of crisis involvement and message framing AS Claeys, V Cauberghe Journal of Business Research 67 (2), 182-189, 2014 | 273 | 2014 |
| Implications of stealing thunder for the impact of expressing emotions in organizational crisis communication AS Claeys, V Cauberghe, J Leysen Journal of Applied Communication Research 41 (3), 293-308, 2013 | 162 | 2013 |
| How to deal with online consumer comments during a crisis? The impact of personalized organizational responses on organizational reputation H Crijns, V Cauberghe, L Hudders, AS Claeys Computers in Human Behavior 75, 619-631, 2017 | 145 | 2017 |
| Organizational crisis communication: Suboptimal crisis response selection decisions and behavioral economics AS Claeys, WT Coombs Communication Theory 30 (3), 290-309, 2020 | 110 | 2020 |
| Why practitioners do (not) apply crisis communication theory in practice AS Claeys, M Opgenhaffen Journal of Public Relations Research 28 (5-6), 232-247, 2016 | 102 | 2016 |
| Debunking the myth of denial’s effectiveness in crisis communication: Context matters WT Coombs, SJ Holladay, AS Claeys Journal of Communication Management 20 (4), 381-395, 2016 | 94 | 2016 |
| The role of a favorable pre-crisis reputation in protecting organizations during crises AS Claeys, V Cauberghe Public Relations Review 41 (1), 64-71, 2015 | 94 | 2015 |
| The role of empathy in crisis communication: Providing a deeper understanding of how organizational crises and crisis communication affect reputation L Schoofs, AS Claeys, A De Waele, V Cauberghe Public Relations Review 45 (5), 101851, 2019 | 92 | 2019 |
| Who says what during crises? A study about the interplay between gender similarity with the spokesperson and crisis response strategy H Crijns, AS Claeys, V Cauberghe, L Hudders Journal of Business Research 79, 143-151, 2017 | 76 | 2017 |
| Keeping control: The importance of nonverbal expressions of power by organizational spokespersons in times of crisis AS Claeys, V Cauberghe Journal of Communication 64 (6), 1160-1180, 2014 | 75 | 2014 |
| Is old news no news? The impact of self-disclosure by organizations in crisis AS Claeys, V Cauberghe, M Pandelaere Journal of Business Research 69 (10), 3963-3970, 2016 | 70 | 2016 |
| Better safe than sorry: Why organizations in crisis should never hesitate to steal thunder AS Claeys Business Horizons 60 (3), 305-311, 2017 | 61 | 2017 |
| The impact of expressing mixed valence emotions in organizational crisis communication on consumer’s negative word-of-mouth intention Y Xiao, L Hudders, AS Claeys, V Cauberghe Public Relations Review 44 (5), 794-806, 2018 | 60 | 2018 |
| Between hope and fear: developing social media guidelines M Opgenhaffen, AS Claeys Employee Relations 39 (2), 130-144, 2017 | 47 | 2017 |
| The organizational voice: The importance of voice pitch and speech rate in organizational crisis communication A De Waele, AS Claeys, V Cauberghe Communication Research 46 (7), 1026-1049, 2019 | 43 | 2019 |
| Communicating sadness: The impact of emotional crisis communication on the organizational post-crisis reputation L Schoofs, AS Claeys Journal of Business Research 130, 271-282, 2021 | 42 | 2021 |
| The power of empathy: the dual impacts of an emotional voice in organizational crisis communication A De Waele, L Schoofs, AS Claeys Journal of Applied Communication Research 48 (3), 350-371, 2020 | 29 | 2020 |
| Spokespersons’ nonverbal behavior in times of crisis: The relative importance of visual and vocal cues A De Waele, AS Claeys, V Cauberghe, G Fannes Journal of Nonverbal Behavior 42 (4), 441-460, 2018 | 28 | 2018 |
Michael OpgenhaffenAssociate professor Digital News & Journalism, U. LeuvenVerified email at kuleuven.be
