Marianna Sigala
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Smart tourism: foundations and developments
U Gretzel, M Sigala, Z Xiang, C Koo
Electronic Markets 25 (3), 179-188, 2015
7362015
Social media in travel, tourism and hospitality: Theory, practice and cases
M Sigala, E Christou, U Gretzel
Ashgate Publishing, Ltd., 2012
4632012
Student satisfaction and quality of service in Italian universities
M Sigala, E Christou, L Petruzzellis, AM D'Uggento, S Romanazzi
Managing service quality: An international journal, 2006
4062006
Integrating customer relationship management in hotel operations: managerial and operational implications
M Sigala
International Journal of Hospitality Management 24 (3), 391-413, 2005
3322005
A supply chain management approach for investigating the role of tour operators on sustainable tourism: the case of TUI
M Sigala
Journal of cleaner production 16 (15), 1589-1599, 2008
2202008
Knowledge management, social media and employee creativity
M Sigala, K Chalkiti
International Journal of Hospitality Management 45, 44-58, 2015
1922015
International cultural tourism: Management, implications and cases
D Leslie, M Sigala
Routledge, 2005
1912005
The information and communication technologies productivity impact on the UK hotel sector
M Sigala
International journal of operations & production management, 2003
1912003
Integrating Web 2.0 in e-learning environments: A socio-technical approach
M Sigala
International journal of knowledge and learning 3 (6), 628-648, 2007
1792007
Collaborative commerce in tourism: implications for research and industry
M Sigala
Current Issues in Tourism 20 (4), 346-355, 2017
1772017
The evolution of internet pedagogy: Benefits for tourism and hospitality education
M Sigala
Journal of Hospitality, Leisure, Sport and Tourism Education 1 (2), 29-45, 2002
1772002
Bank service quality: evidence from five Balkan countries
M Sigala, E Christou, N Glaveli, E Petridou, C Liassides, C Spathis
Managing Service Quality: An International Journal, 2006
1732006
eCRM 2.0 applications and trends: The use and perceptions of Greek tourism firms of social networks and intelligence
M Sigala
Computers in Human Behavior 27 (2), 655-661, 2011
1672011
Trends and issues in tourism and hospitality higher education: Visioning the future
M Sigala, T Baum
Tourism and hospitality research 4 (4), 367-376, 2003
1612003
Using data envelopment analysis for measuring and benchmarking productivity in the hotel sector
M Sigala
Journal of travel & tourism marketing 16 (2-3), 39-60, 2004
1582004
Social networks and customer involvement in new service development (NSD)
M Sigala
International Journal of Contemporary Hospitality Management, 2012
1572012
E-service quality and Web 2.0: expanding quality models to include customer participation and inter-customer support
M Sigala
The Service Industries Journal 29 (10), 1341-1358, 2009
1432009
Mass customisation implementation models and customer value in mobile phones services
M Sigala, E Christou
Managing Service Quality: An International Journal, 2006
1372006
ICT paradox lost? A stepwise DEA methodology to evaluate technology investments in tourism settings
M Sigala, D Airey, P Jones, A Lockwood
Journal of Travel Research 43 (2), 180-192, 2004
1342004
Staff turnover in the Greek tourism industry
K Chalkiti, M Sigala
International journal of contemporary hospitality management, 2010
1302010
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Artikelen 1–20