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Yannis Politis
Yannis Politis
Hellenic Open Unicersity, School of Science and Technology, Parodos Aristotelous 18, GR26335, Patra
Verified email at ergasya.tuc.gr
Title
Cited by
Cited by
Year
Customer satisfaction measurement in the private bank sector
G Mihelis, E Grigoroudis, Y Siskos, Y Politis, Y Malandrakis
European Journal of Operational Research 130 (2), 347-360, 2001
4852001
The assessment of user-perceived web quality: Application of a satisfaction benchmarking approach
E Grigoroudis, C Litos, VA Moustakis, Y Politis, L Tsironis
European Journal of Operational Research 187 (3), 1346-1357, 2008
2312008
Satisfaction benchmarking and customer classification: An application to the branches of a banking organization
E Grigoroudis, Y Politis, Y Siskos
International transactions in operational research 9 (5), 599-618, 2002
892002
Multicriteria methodology for the evaluation of a Greek engineering department
Y Politis, Y Siskos
European Journal of Operational Research 156 (1), 223-240, 2004
862004
A business excellence model for the hotel sector: implementation to high‐class Greek hotels
Y Politis, C Litos, E Grigoroudis, VS Moustakis
Benchmarking: An International Journal 16 (4), 462-483, 2009
722009
Logistics service quality and its effects on customer satisfaction in the manufacturing companies’ supply chains: Empirical evidence from Greece
Y Politis, A Giovanis, S Binioris
Journal of Modelling in Management 9 (2), 215-237, 2014
642014
Customer satisfaction evaluation: Some real experiences
Y Siskos, E Grigoroudis, Y Politis, Y Malandrakis
A-MCD-A: Multiple criteria decision aiding, 297-314, 2001
372001
A sector-oriented methodology for the development of business excellence model—an application in the Greek hotel industry
CI Litos, YN Politis, ET Grigoroudis, VS Moustakis
Journal of Quality Assurance in Hospitality & Tourism 12 (2), 83-103, 2011
252011
Self-assessment for measuring business excellence: The MUSABE method
Y Politis, Y Siskos
Total Quality Management 21 (11), 1063-1083, 2010
232010
Self-assessment for measuring business excellence: The MUSABE method
Y Politis, Y Siskos
Total Quality Management 21 (11), 1063-1083, 2010
232010
Modelling importance preferences in customer satisfaction surveys
E Grigoroudis, Y Politis, O Spyridaki, Y Siskos
Proceedings of the 56th Meeting of the European Working Group “Multiple …, 2004
182004
Multicriteria methodology for the evaluation of higher education systems: The case of an engineering department
Y Siskos, Y Politis, G Kazantzi
Operational Research 1 (1), 17, 2001
142001
Incorporating the sustainability concept in the major business excellence models
Y Politis, E Grigoroudis
Sustainability 14 (13), 8175, 2022
122022
Multiple criteria approaches for customer satisfaction measurement
E Grigoroudis, Y Politis
Preference Disaggregation in Multiple Criteria Decision Analysis: Essays in …, 2018
72018
Categorization of control measures in food safety management systems: The COMECAT method
Y Politis, FD Krokos, I Papadakis
British Food Journal 119 (12), 2653-2683, 2017
72017
Using Kano's model to incorporate Six Sigma analysis in customer satisfaction measurement
Y Politis, E Grigoroudis
International Journal of Decision Support Systems 3 (3-4), 146-166, 2018
62018
Robust extensions of the MUSA method based on additional properties and preferences
E Grigoroudis, Y Politis
International Journal of Decision Support Systems 1 (4), 438-460, 2015
62015
A risk-based internal audit approach for the public sector: evidence from Greece
Y Politis
International Journal of Auditing Technology 4 (1), 16-35, 2018
52018
Defining the weights of the EFQM excellence model criteria for different business sectors-a multicriteria approach
Y Politis, E Grigoroudis
International Journal of Productivity and Quality Management 31 (3), 295-318, 2020
32020
Managing Control Measures According to the ISO 22000: 2018 Requirements: the COMECAT Method
Y Politis, FD Krokos, I Papadakis, G Chatzistelios
2021
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