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Jan Breitsohl
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Calibrating 30 years of experimental research: a meta-analysis of the atmospheric effects of music, scent, and color
H Roschk, SMC Loureiro, J Breitsohl
Journal of retailing 93 (2), 228-240, 2017
3042017
Assessing tourists' cognitive, emotional and behavioural reactions to an unethical destination incident
J Breitsohl, B Garrod
Tourism management 54, 209-220, 2016
2162016
E‐business complaint management: perceptions and perspectives of online credibility
J Breitsohl, M Khammash, G Griffiths
Journal of Enterprise Information Management 23 (5), 653-660, 2010
932010
Does the host match the content? A taxonomical update on online consumption communities
J Breitsohl, WH Kunz, D Dowell
Journal of Marketing Management 31 (9-10), 1040-1064, 2015
892015
Corporate conflict management on social media brand fan pages
DP Dineva, JC Breitsohl, B Garrod
Journal of Marketing Management 33 (9-10), 679-698, 2017
592017
Consumer responses to conflict-management strategies on non-profit social media fan pages
D Dineva, J Breitsohl, B Garrod, P Megicks
Journal of Interactive Marketing 52, 118-136, 2020
362020
Consumer brand bullying behaviour in online communities of service firms
J Breitsohl, H Roschk, C Feyertag
Service Business Development: Band 2. Methoden–Erlösmodelle …, 2018
222018
Groupthink 2.0: An empirical analysis of customers' conformity-seeking in online communities
J Breitsohl, JP Wilcox-Jones, I Harris
Journal of Customer Behaviour 14 (2), 87-106, 2015
212015
Managing trolling in online communities: an organizational perspective
D Dineva, J Breitsohl
Internet Research 32 (1), 292-311, 2022
152022
Online complaint communication strategy: An integrated management framework for e-businesses
J Breitsohl, M Khammash, G Griffiths
Handbook on e-business strategic management, 0
15*
Social media conflicts during the financial crisis: Managerial implications for retail banks
D Dineva, X Lu, J Breitsohl
Strategic Change 28 (5), 381-386, 2019
82019
Investigating consumers’ motives for consumer brand-cyberbullying on social media
J Breitsohl, N Jimenez, H Roschk
The Information Society 38 (1), 1-12, 2022
62022
Consumer Bullying in Online Brand Communities—Quantifying a Dark Social Media Phenomenon
O Warke, J Breitsohl, J Jose
Marketing and Smart Technologies: Proceedings of ICMarkTech 2021, Volume 1 …, 2022
42022
Consumer-to-consumer conflicts and brand moderation strategies during COVID-19 service failures: a framework for international marketers
D Dineva, J Breitsohl, H Roschk, M Hosseinpour
International Marketing Review 40 (5), 1112-1133, 2023
32023
Coalitions and their negative consequences: An examination in service failure-recovery situations
H Roschk, M Hosseinpour, J Breitsohl
Journal of Service Research 26 (4), 614-635, 2023
32023
Utilising Twitter Metadata for Hate Classification
O Warke, JM Jose, J Breitsohl
European Conference on Information Retrieval, 676-684, 2023
22023
Bullying in online brand communities-exploring consumers’ intentions to intervene
J Breitsohl, N Jiménez, P Megicks, I Krasonikolakis, S Ramoglou, ...
International Conference on Social Informatics, 436-443, 2022
22022
Outcomes of Cyber-Victimization and Bystander Reactions in Online Brand Communities
N Ounvorawong, J Breitsohl, B Lowe, D Laffey
International Journal of Electronic Commerce 26 (2), 200-221, 2022
22022
Social Informatics: 13th International Conference, SocInfo 2022, Glasgow, UK, October 19–21, 2022, Proceedings
F Hopfgartner, K Jaidka, P Mayr, J Jose, J Breitsohl
Springer Nature, 2022
12022
Managing Incivility in Online Brand Communities
D Dineva, J Breitsohl
Social Media Marketing, 485, 2022
12022
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