| Does telemedicine reduce emergency room congestion? Evidence from New York state S Sun, SF Lu, H Rui Information Systems Research 31 (3), 972-986, 2020 | 74 | 2020 |
| Does active service intervention drive more complaints on social media? The roles of service quality and awareness S Sun, Y Gao, H Rui Journal of Management Information Systems 38 (3), 579-611, 2021 | 16 | 2021 |
| A two-stage simulated annealing algorithm for the many-to-many milk-run routing problem with pipeline inventory cost Y Lin, Z Bian, S Sun, T Xu Mathematical Problems in Engineering 2015, 2015 | 11 | 2015 |
| Link formation on twitter: the role of achieved status and value Homophily S Sun, H Rui | 9 | 2017 |
| Field experiments in operations management Y Gao, M Li, S Sun Journal of Operations Management 69 (4), 676-701, 2023 | 7 | 2023 |
| Does telehealth reduce rural-urban care access disparities? Evidence from COVID-19 telehealth expansion S Sun, G Wang Evidence from COVID-19 Telehealth Expansion (February 18, 2021), 2021 | 7 | 2021 |
| Healthcare ACC Liu, OMK Law, I Law Wiley-IEEE Press, 2022 | 5 | 2022 |
| THE POWER OF IDENTITY CUES IN TEXT-BASED CUSTOMER SERVICE: EVIDENCE FROM TWITTER. Y Gao, H Rui, S Sun MIS Quarterly 47 (3), 2023 | 4 | 2023 |
| Chronic complainers or increased awareness? the dynamics of social media customer service S Sun, Y Gao, H Rui | 2 | 2021 |
| Help oneself in helping the others: the ecology of online support groups S Pan, T Hu, S Sun, J Yuan, J Luo 2019 IEEE International Conference on Big Data (Big Data), 2418-2427, 2019 | 2 | 2019 |
| The impact of heterogeneous shared leadership in scientific teams H Xu, M Liu, Y Bu, S Sun, Y Zhang, C Zhang, DE Acuna, S Gray, E Meyer, ... Information Processing & Management 61 (1), 103542, 2024 | 1 | 2024 |
| Tele-follow-up and outpatient care M Li, S Sun, W Gu Available at SSRN 4499398, 2021 | 1 | 2021 |
| Business practice of social media-Platform and customer service adoption S Sun, Y Gao, H Rui | 1 | 2020 |
| The Impact of Information-Granularity and Prioritization on Patients’ Care Modality Choice L Zang, Y Hu, R Roet-Green, S Sun Available at SSRN 4733392, 2024 | | 2024 |
| Does Telemedicine Affect Physician Decisions? Evidence from Antibiotic Prescriptions. T Kim, S Sun, G Wang HICSS, 5695-5704, 2023 | | 2023 |
| She? The Role of Perceived Agent Gender in Social Media Customer Service J Ke, Y Gao, S Sun, H Rui | | 2023 |
| The value of humanization in customer service Y Gao, H Rui, S Sun | | 2021 |
| Beyond a Number Game: Flat Structures Foster Minority Inclusion in Diverse Scientific Teams H Xu, S Sun, M Liu, C Zhang, Y Bu, Y Zhang, D Acuna, E Meyer, Y Ding Available at SSRN 4751297, 0 | | |
Huaxia RuiUniversity of RochesterVerified email at simon.rochester.edu
