Alexandra Medina-Borja
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Editorial column—smart things as service providers: a call for convergence of disciplines to build a research agenda for the service systems of the future
A Medina-Borja
Service Science 7 (1), ii-v, 2015
Modeling social services performance: a four-stage DEA approach to evaluate fundraising efficiency, capacity building, service quality, and effectiveness in the nonprofit sector
A Medina-Borja, K Triantis
Annals of Operations Research 221 (1), 285-307, 2014
Large-scale data envelopment analysis (DEA) implementation: a strategic performance management approach
A Medina-Borja, KS Pasupathy, K Triantis
Journal of the Operational Research Society 58 (8), 1084-1098, 2007
A conceptual framework to evaluate performance of non-profit social service organisations
A Medina-Borja, K Triantis
International Journal of Technology Management 37 (1-2), 147-161, 2007
The use of focus groups for minority engineering program assessment
EMV Aken, B Watford, A Medina‐Borja
Journal of Engineering Education 88 (3), 333-343, 1999
Uncovering complex relationships in system dynamics modeling: Exploring the use of CART, CHAID and SEM
A Medina-Borja, KS Pasupathy
Proceedings of the 25th International System Dynamics Conference, August …, 2007
Integrating Excel, Access, and Visual Basic to deploy performance measurement and evaluation at the American Red Cross
KS Pasupathy, A Medina-Borja
Interfaces 38 (4), 324-337, 2008
Smart human-centered service systems of the future
A Medina-Borja
Future Services & Societal Systems in Society 5, 2017
A methodology to evaluate outcome performance in social services and government agencies
A Medina-Borja, K Triantis
ASQ World Conference on Quality and Improvement Proceedings, 707, 2001
A non-parametric approach to evaluate the performance of social service organizations
NA Medina-Borja
Virginia Polytechnic Institute and State University, 2002
Uncovering complex relationships in system dynamics modeling: Exploring the use of CHAID and CART
A Medina-Borja, K Pasupathy
Proceedings of the System Dynamics Conference, Boston, 2007
Performance measurement: the development of outcome objectives for armed forces emergency services
K Triantis, A Medina-Borja
American Red Cross Chapter Management Workbook. Falls Church, VA. Systems …, 1996
Learning from past operations with data mining: uncovering the profile of successful disaster relief partnerships
RM Sánchez, A Medina-Borja
IIE Annual Conference. Proceedings, 414, 2008
Customers’ coping with interpersonal conflicts in intra and inter-cultural service encounters
H Zourrig, JC Chebat, R Toffoli, A Medina-Borja
AMS review 4 (1), 21-31, 2014
Virtual organizational design laboratory: Agent-based modeling of the co-evolution of social service delivery networks with population dynamics
O Herrera-Restrepo, A Medina-Borja
Expert Systems with Applications 98, 189-204, 2018
Are we teaching our students to think systematically? Systems Thinking in Engineering Education
G Molina, A Medina-Borja
2006 International Conference on Engineering Education, 2006
Embedding Humans into Service Systems Analysis: The Evolution of Mathematical Thinking About Services
A Medina-Borja
Handbook of Service Science 2, 743-771, 2019
IUCRC Logic Model Update January 2015
T Behrens, L McGowen, D Gray
Universal healthcare: key behavioural factors affecting providers' and recipients' value propositions: a structural causal model of the Puerto Rico experience
V Quiñones–Avila, A Medina–Borja
International Journal of Behavioural and Healthcare Research 3 (1), 25-45, 2012
Investigating Factors Influencing Consumer Behavior in Electronic Commerce: Empirical Investigation.
E Gil, V Cesani, A Medina-Borja
IIE Conference and Exposition 2009, 2009
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