Yves Van Vaerenbergh
Yves Van Vaerenbergh
Professor of Marketing, KU Leuven
Verified email at
Cited by
Cited by
Response Styles in Survey Research: A Literature Review of Antecedents, Consequences, and Remedies
Y Van Vaerenbergh, TD Thomas
International Journal of Public Opinion Research 25 (2), 195-217, 2013
A meta-analysis of relationships linking service failure attributions to customer outcomes
Y Van Vaerenbergh, C Orsingher, I Vermeir, B Larivière
Journal of Service Research 17 (4), 381-398, 2014
The Impact of Process Recovery Communication on Customer Satisfaction, Repurchase Intentions, and Word-of-Mouth Intentions
Y Van Vaerenbergh, B Larivière, I Vermeir
Journal of Service Research 15 (3), 262-279, 2012
Co-creating service recovery after service failure: The role of brand equity
S Hazée, Y Van Vaerenbergh, V Armirotto
Journal of Business Research 74, 101-109, 2017
The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research
Y Van Vaerenbergh, D Varga, A De Keyser, C Orsingher
Journal of Service Research 22 (2), 103-119, 2019
Business model innovation and value-creation: the triadic way
TW Andreassen, L Lervik-Olsen, H Snyder, ACR Van Riel, JC Sweeney, ...
Journal of service management, 2018
Service recovery: An integrative framework and research agenda
Y Van Vaerenbergh, C Orsingher
Academy of Management Perspectives 30 (3), 328-346, 2016
Customer experience management in the age of big data analytics: A strategic framework
M Holmlund, Y Van Vaerenbergh, R Ciuchita, A Ravald, P Sarantopoulos, ...
Journal of Business Research, 2020
Burdens of access: Understanding customer barriers and barrier-attenuating practices in access-based services
S Hazée, C Delcourt, Y Van Vaerenbergh
Journal of Service Research 20 (4), 441-456, 2017
Speak my language if you want my money: Service language's influence on consumer tipping behavior
Y Van Vaerenbergh, J Holmqvist
European Journal of Marketing 47 (8), 1276-1292, 2013
Service recovery’s impact on customers next-in-line
Y Van Vaerenbergh, I Vermeir, B Larivière
Managing Service Quality 23 (6), 495-512, 2013
Understanding and managing customer relational benefits in services: a meta-analysis
DD Gremler, Y Van Vaerenbergh, EC Brüggen, KP Gwinner
Journal of the Academy of Marketing Science, 1-19, 2020
Language use in services: Recent advances and directions for future research
J Holmqvist, Y Van Vaerenbergh, C Grönroos
Journal of Business Research 72, 114-118, 2017
Beyond Intrinsic and Extrinsic Motivation: A Meta-Analysis on Self-Determination Theory’s Multidimensional Conceptualization of Work Motivation
A Van den Broeck, JL Howard, Y Van Vaerenbergh, H Leroy, M Gagné
Organizational Psychology Review, 2021
Perceived importance of native language use: high-and low-involvement service encounters
J Holmqvist, Y Van Vaerenbergh
The Service Industries Journal 33 (15/16), 1659-1671, 2013
The effects of apologies for service failures in the global online retail
S Sengupta, D Ray, O Trendel, YV Vaerenbergh
International Journal of Electronic Commerce 22 (3), 419-445, 2018
Examining the relationship between language divergence and word-of-mouth intentions
Y Van Vaerenbergh, J Holmqvist
Journal of Business Research, 2014
Sharing a car? Yuks, no! An investigation of consumer contamination concerns in access-based services
S Hazée, Y Van Vaerenbergh, C Delcourt, L Warlop
Journal of Service Research, 2019
Customer participation in service recovery: a meta-analysis
Y Van Vaerenbergh, S Hazée, A Costers
Marketing Letters 29 (4), 465-483, 2018
Consumer willingness to communicate in a second language: communication in service settings
J Holmqvist, Y Van Vaerenbergh, C Grönroos
Management Decision, 2014
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