| A good deal online: The Impacts of acquisition and transaction value on E-satisfaction and E-loyalty AF Audrain-Pontevia, G N’Goala, I Poncin Journal of Retailing and Consumer Services 20 (5), 445-452, 2013 | 132 | 2013 |
| Analysis of commercial rumors from the perspective of marketing managers: Rumor prevalence, effects, and control tactics AJ Kimmel, AF Audrain-Pontevia Journal of Marketing Communications 16 (4), 239-253, 2010 | 94 | 2010 |
| Satisfaction des consommateurs: précisions conceptuelles AF AUDRAIN, Y EVRARD Congrès International de l'Association Française du Marketing, 2001 | 84 | 2001 |
| The Digitization of Healthcare: New Challenges and Opportunities L Menvielle, AF Audrain-Pontevia, W Menvielle Palgrave Macmillan, 2017 | 68 | 2017 |
| Where do customer loyalties really lie, and why? Gender differences in store loyalty AF Audrain-Pontevia, M Vanhuele International Journal of Retail & Distribution Management 44 (8), 799-813, 2016 | 58 | 2016 |
| Do online health communities enhance patient-physician relationship? An assessment of the impact of social support and patient empowerment AF Audrain-Pontevia, L Menvielle Health Services Management Research, 2017 | 46 | 2017 |
| Effects of three antecedents of patient compliance for users of peer-to-peer online health communities: cross-sectional study AF Audrain-Pontevia, L Menvielle, M Ertz Journal of medical Internet research 21 (11), e14006, 2019 | 30 | 2019 |
| Effects of interpersonal trust among users of Online Health Communities on patient trust in and satisfaction with their physician AF Audrain-Pontevia, L Menvielle International Journal of Technology Assessment in Health Care 34 (1), 1-7, 2018 | 23 | 2018 |
| Kohonen self-organizing maps: A neural approach for studying the links between attributes and overall satisfaction in a services context AF Audrain-Pontevia Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior …, 2006 | 22 | 2006 |
| Negative word-of-mouth and redress strategies: An exploratory comparison of French and American managers AF Audrain-Pontevia, AJ Kimmel Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior …, 2008 | 21 | 2008 |
| Effects of the in-store crowd and employee perceptions on intentions to revisit and word-of-mouth via transactional satisfaction: A SOR approach K Errajaa, S Hombourger-Barès, AF Audrain-Pontevia Journal of Retailing and Consumer Services 68, 103087, 2022 | 20 | 2022 |
| Does corporate social responsibility affect consumer boycotts? A cost–benefit approach T Zeng, AF Audrain‐Pontevia, F Durif Corporate Social Responsibility and Environmental Management 28 (2), 796-807, 2021 | 20 | 2021 |
| The relationship between dissatisfaction, complaints and subsequent behavior in electronic marketplace AF Audrain-Pontevia, C Balagué HAL, 2007 | 17 | 2007 |
| The attribute-satisfaction link over time: A study on panel data AF Audrain Proceedings of the 31st EMAC Conference, 28-31, 2002 | 15 | 2002 |
| Proposition d’un cadre conceptuel des déterminants de la contribution des attributs à la satisfaction AF Audrain 16 ème Congrès de l’Association Française de Marketing, 2000 | 14 | 2000 |
| Are your customers grateful? How customer gratitude impacts loyalty programme effectiveness AF Audrain-Pontevia, I Garnier International Journal of Retail & Distribution Management 49 (12), 1660-1679, 2021 | 13 | 2021 |
| Effet de la fréquence d’utilisation des communautés virtuelles de patients sur la relation patients-médecins. W Menvielle, AF Menvielle, Loick & Audrain-Pontevia Journal de Gestion et d'Économie Médicales 34 (8), 2016 | 13 | 2016 |
| étude de la dynamique de la satisfaction: bilan et perspectives de recherche AF Audrain-Pontevia Congrès International de l'Association Française de Marketing, 958-970, 2003 | 11* | 2003 |
| La santé numérique: un levier pour améliorer l’accessibilité aux soins de santé au Québec J François, AF Audrain-Pontevia Revue Organisations & Territoires 29 (3), 41-55, 2020 | 10 | 2020 |
| COMMENT OPTIMISER LA SATISFACTION DES CONSOMMATEURS? UNE RÉPONSE PAR L'ÉTUDE DES RELATIONS ATTRIBUTS--SATISFACTION. AF Audrain-Pontevia Revue Française du Marketing, 2004 | 9 | 2004 |
Loïck MenvielleEDHEC Business SchoolAdresse e-mail validée de edhec.edu
