Santi Cots
Santi Cots
Verified email at udg.edu
TitleCited byYear
Exploring the service management standard ISO 20000
S Cots, M Casadesús
Total Quality Management & Business Excellence 26 (5-6), 515-533, 2015
312015
Benefits of ISO 20000 IT service management certification
S Cots, M Casadesús, F Marimon
Information Systems and e-Business Management 14 (1), 1-18, 2016
242016
Implementing ISO 20000: proposals from learned lessons
S Cots, M Casadesús
TMQ-Techniques, Methodologies and Quality 4, 2013
82013
Impacto de ISO 20000: un estudio empírico
S Cots
Documenta Universitaria, 2014
72014
Arquitectura del sistema de gestión de ancho de banda y protección para entornos de redes MPLS (SGBP)
E Calle, P Vilŕ, JL Marzo, S Cots
Symposium on Informatics and Telecommunications, SIT, 25-27, 2002
42002
Arquitectura del Sistema de Gestión del ancho de Banda y Protección (SGBP) para entornos de redes MPLS
E Calle, P Vilŕ, JL Marzo, S Cots
Instituto de Informática y Aplicaciones, Universitat de Girona, 2002
42002
La estandarización de la gestión de TI a través de ISO/IEC 20000
S Cots
VII Congreso Académico Internacional En Gobierno y Gestión Del Servicio de …, 2012
32012
Distributed Architecture for Dynamic Resource Management
JL Marzo, P Vila, S Cots, E Calle
China Communications, 61, 2005
22005
Implementing Service Management Standards: Motivations and Key Factors
S Cots, M Casadesús
ISO 9001, ISO 14001, and New Management Standards, 83-96, 2018
12018
ISO 20000 service management standard: Motivations and key factors to implement
S Cots, M Casadesús
ICQEM 16, 564-575, 2016
12016
Benefits of implementing Service Management Standard ISO 20000
S Cots, S Informŕtic, M Casadesús, F Marimon
Proceedings of the 1st International Conference on Quality Engineering and …, 2014
12014
Mejorando la gestion de TI: la norma ISO/IEC 20000
S Cots, M Casadesus
Forum calidad 24 (228), 32-38, 2012
1*2012
Management of Network Resources with Agents
S Cots, T Jové, P Vilŕ
Research Report Ref. 03-13-RR, Institut d'Informŕtica i Aplicacions …, 2003
12003
A Call-level Network Simulator Framework based on a Standard Agent Platform
S Cots, T Jové, P Vilŕ
SIMULATION SERIES 35 (4), 218-225, 2003
12003
Digital Transformation of Quality Management
S Cots
3rd International Conference on Quality Engineering and Management, 605-613, 2018
2018
Difusió i impacte de l'estandardització de la gestió de serveis de tecnologies de la informació amb ISO 20000
SC Serrano
Universitat de Girona, 2015
2015
Proposing an ontology and multi-agent system for inter-domain network fault-protection management
S Cots, P Vilŕ, JL Marzo, T Jové, A Urra
2004
Co-ordination in a Multi-Agent System
P VILA, L CARRILLO, S COTS, JL MARZO
Recent Advances in Artificial Intelligence Research and Development 113, 277, 2004
2004
The system can't perform the operation now. Try again later.
Articles 1–18