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Karim Sidaoui
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Year
AI feel you: customer experience assessment via chatbot interviews
K Sidaoui, M Jaakkola, J Burton
Journal of Service Management, 2020
292020
Customer deviance: A framework, prevention strategies, and opportunities for future research
PW Fombelle, CM Voorhees, MR Jenkins, K Sidaoui, S Benoit, T Gruber, ...
Journal of Business Research 116, 387-400, 2020
282020
It is Really Not a Game: An Integrative Review of Gamification for Service Research
R Ciuchita, J Heller, S Köcher, S Köcher, T Leclercq, K Sidaoui, S Stead
Journal of Service Research, 10946705221076272, 2022
22022
The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts
V Blazevic, K Sidaoui
Journal of Service Management, 2022
12022
Exploring the Holistic Customer Experience Gestalt through its Elements: An Abstract
K Sidaoui, J Burton, B Theodoulidis
Academy of Marketing Science World Marketing Congress, 509-510, 2019
2019
USING ARTIFICIALLY INTELLIGENT CHATBOTS TO STUDY FEELINGS IN CUSTOMER EXPERIENCE
K Sidaoui, J Burton, M Jaakkola
16th International Research Symposium on Advancing Service Research and Practice, 2019
2019
Exploring the holistic customer experience gestalt through its dimensions
K Sidaoui, J Burton, B Theodoulidis
2019 AMS World Marketing Congress, 2019
2019
Customer Deviance: An Expanded Framework, Prevention Strategies, and Opportunities for Future Research
P Fombelle, C Voorhees, M Jenkins, I Abosag, S Benoit, T Gruber, ...
Customer Deviance: An Expanded Framework, Prevention Strategies, and …, 2018
2018
Artificial emotional intelligence: Using artificial intelligence to study feelings in customer experience
K Sidaoui, J Burton, M Jaakkola
16th International Research Symposium on Advancing Service Research and Practice, 2018
2018
Exploring the holistic customer experience gestalt through its dimensions: a literature review
K Sidaoui, J Burton, B Theodoulidis
Frontiers in Service Conference 2018, 2018
2018
Data Exchange Web (DEW): Consolidating the world’s knowledge. Reality or fiction?
DEW DEW
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Articles 1–11