Katrien Verleye
Katrien Verleye
Center for Service Intelligence, Ghent University
Geverifieerd e-mailadres voor ugent.be
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The Co-Creation Experience from the Customer Perspective: Its Measurement and Determinants
K Verleye
JOURNAL OF SERVICE MANAGEMENT, 2015
286*2015
Managing engagement behaviors in a network of customers and stakeholders evidence from the nursing home sector
K Verleye, P Gemmel, D Rangarajan
Journal of Service Research, 1094670513494015, 2014
2402014
Customer engagement through personalization and customization
A Bleier, A De Keyser, K Verleye
Customer engagement marketing, 75-94, 2018
382018
Engaged customers as job resources or demands for frontline employees?
K Verleye, P Gemmel, D Rangarajan
Journal of Service Theory and Practice, 2016
382016
What causes imbalance in complex service networks? Evidence from a public health service
K Verleye, E Jaakkola, IR Hodgkinson, GT Jun, G Odekerken-Schröder, ...
Journal of Service Management, 2017
37*2017
Moving the customer experience field forward: introducing the touchpoints, context, qualities (TCQ) nomenclature
A De Keyser, K Verleye, KN Lemon, TL Keiningham, P Klaus
Journal of Service Research 23 (4), 433-455, 2020
362020
Innovation in the elderly care sector–at the edge of chaos
K Verleye, P Gemmel
Journal of Management & Marketing in Healthcare 4 (2), 122-128, 2011
222011
Designing, writing-up and reviewing case study research: an equifinality perspective
K Verleye
Journal of Service Management, 2019
132019
The impact of professional and organizational identification on the relationship between hospital–physician exchange and customer-oriented behaviour of physicians
J Trybou, G De Caluwé, K Verleye, P Gemmel, L Annemans
Human Resources for Health 13 (1), 1-9, 2015
132015
Emotional attachment to a hospital: Bringing employees and customers into the engagement zone
P Gemmel, K Verleye
Journal of Applied Management and Entrepreneurship 15 (3), 78, 2010
132010
Three decades of customer value research: paradigmatic roots and future research avenues
VA Zeithaml, K Verleye, I Hatak, M Koller, A Zauner
Journal of Service Research 23 (4), 409-432, 2020
102020
Designing service interfaces for customer engagement in the creation of value
K Verleye
Customer experience management: Enhancing experience and value through …, 2014
62014
The long and winding road: Building legitimacy for complex social innovation in networks
K Verleye, H Perks, T Gruber, J Voets
Journal of Product Innovation Management 36 (6), 695-720, 2019
52019
Service management voor zorgorganisaties
P Gemmel, K Verleye
Business & Economics, 2010
52010
Designing the customer journey in a service delivery network: evidence from cancer patient treatments
K De Pourcq, P Gemmel, K Verleye
14th International Research Conference in Service Management, 2016
32016
The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems
B Henkens, K Verleye, B Larivière
International Journal of Research in Marketing, 2020
22020
Stepping out of the shadows: Supporting actors’ strategies for managing end-user experiences in service ecosystems
V Story, J Zolkiewski, K Verleye, A Nazifi, C Hannibal, A Grimes, ...
Journal of Business Research 116, 401-411, 2020
22020
Engagement and technology as key enablers for a circular economy
N Vijverman, B Henkens, K Verleye
Handbook of research on customer engagement, 2019
22019
Customer engagement in technology-based and high-contact interfaces
K Verleye, A De Keyser
Customer Engagement, 155-169, 2015
22015
Implications of customer participation in outsourcing non-core services to third parties
K De Pourcq, K Verleye, B Larivière, J Trybou, P Gemmel
Journal of Service Management, 2020
12020
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Artikelen 1–20