Follow
Bo Edvardsson
Bo Edvardsson
Professor of Business Administration, CTF Service Research Centre, Karlstad university
Verified email at kau.se
Title
Cited by
Cited by
Year
Expanding understanding of service exchange and value co-creation: a social construction approach
B Edvardsson, B Tronvoll, T Gruber
Journal of the academy of marketing science 39, 327-339, 2011
20962011
Key concepts for new service development
B Edvardsson, J Olsson
Service Industries Journal 16 (2), 140-164, 1996
14611996
A customer‐dominant logic of service
K Heinonen, T Strandvik, KJ Mickelsson, B Edvardsson, E Sundström, ...
Journal of Service management 21 (4), 531-548, 2010
13892010
Service portraits in service research: a critical review
B Edvardsson, A Gustafsson, I Roos
International journal of service industry management 16 (1), 107-121, 2005
13852005
New service development: learning from and with customers
J Matthing, B Sandén, B Edvardsson
International Journal of service industry management 15 (5), 479-498, 2004
9342004
Value in use through service experience
S Sandström, B Edvardsson, P Kristensson, P Magnusson
Managing Service Quality: An International Journal 18 (2), 112-126, 2008
8512008
The effects of satisfaction and loyalty on profits and growth: products versus services
B Edvardsson, MD Johnson, A Gustafsson, T Strandvik
Total quality management 11 (7), 917-927, 2000
8392000
Service quality: beyond cognitive assessment
B Edvardsson
Managing Service Quality: An International Journal 15 (2), 127-131, 2005
5862005
New service development and innovation in the new economy
B Edvardsson, A Gustafsson, B Sandén, MD Johnson
Studenlitteratur, 2000
5672000
Quality of service: Making it really work
B Edvardsson
Managing Service Quality 6 (1), 1996
5611996
Service breakdowns: A study of critical incidents in an airline
B Edvardsson
International Journal of Service Industry Management 3 (4), 0-0, 1992
5511992
Cocreating customer value through hyperreality in the prepurchase service experience
B Edvardsson, B Enquist, R Johnston
Journal of service research 8 (2), 149-161, 2005
5412005
Match or mismatch: Strategy-structure configurations in the service business of manufacturing companies
H Gebauer, B Edvardsson, A Gustafsson, L Witell
Journal of Service Research 13 (2), 198-215, 2010
4972010
Critical incident techniques: Towards a framework for analysing the criticality of critical incidents
B Edvardsson, I Roos
International Journal of Service Industry Management 12 (3), 251-268, 2001
4882001
Quality in new service development: Key concepts and a frame of reference
B Edvardsson
International Journal of Production Economics 52 (1-2), 31-46, 1997
4801997
Innovation in service ecosystems—Breaking, making, and maintaining institutionalized rules of resource integration
K Koskela-Huotari, B Edvardsson, JM Jonas, D Sörhammar, L Witell
Journal of Business Research 69 (8), 2964-2971, 2016
4342016
Service quality improvement
B Edvardsson
Managing service quality: an International Journal 8 (2), 142-149, 1998
4101998
Institutional logics matter when coordinating resource integration
C Edvardsson, B., Kleinaltenkamp, M., Tronvoll, B., McHugh, P., Windahl
Marketing Theory 14 (3), 291-309, 2014
3762014
Co‐creation in radical service innovation: a systematic analysis of microlevel processes
H Perks, T Gruber, B Edvardsson
Journal of product innovation management 29 (6), 935-951, 2012
3612012
Drivers of customers' service experiences: a study in the restaurant industry
U Walter, B Edvardsson, Å Öström
Managing Service Quality: An International Journal 20 (3), 236-258, 2010
3602010
The system can't perform the operation now. Try again later.
Articles 1–20