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Ronald T. Cenfetelli
Ronald T. Cenfetelli
Professor, Sauder School of Business, University of British Columbia
Verified email at sauder.ubc.ca - Homepage
Title
Cited by
Cited by
Year
Interpretation of formative measurement in information systems research
RT Cenfetelli, G Bassellier
MIS quarterly, 689-707, 2009
15602009
Integrating service quality with system and information quality: An empirical test in the e-service context
J Xu, I Benbasat, RT Cenfetelli
MIS quarterly, 777-794, 2013
5432013
Inhibitors and enablers as dual factor concepts in technology usage
RT Cenfetelli
Journal of the Association for Information Systems 5 (11), 16, 2004
4742004
Addressing the What and How of Online Services: Positioning Supporting-Services Functionality and Service Quality for Business-to-Consumer Success
RT Cenfetelli, I Benbasat, S Al-Natour
Information systems research 19 (2), 161-181, 2008
3982008
Identifying and testing the inhibitors of technology usage intentions
RT Cenfetelli, A Schwarz
Information systems research 22 (4), 808-823, 2011
3472011
IT-mediated customer service content and delivery in electronic governments: An empirical investigation of the antecedents of service quality
CW Tan, I Benbasat, RT Cenfetelli
MIS quarterly, 77-109, 2013
2852013
The nature and consequences of trade-off transparency in the context of recommendation agents
J Xu, I Benbasat, RT Cenfetelli
MIS quarterly 38 (2), 379-406, 2014
2582014
Building citizen trust towards e-government services: do high quality websites matter?
CW Tan, I Benbasat, RT Cenfetelli
Proceedings of the 41st Annual Hawaii International Conference on System …, 2008
2472008
The adoption of online shopping assistants: Perceived similarity as an antecedent to evaluative beliefs
S Al-Natour, I Benbasat, R Cenfetelli
Journal of the Association for Information Systems 12 (5), 2, 2011
1802011
An exploratory study of the formation and impact of electronic service failures
CW Tan, I Benbasat, RT Cenfetelli
Mis Quarterly 40 (1), 1-30, 2016
1522016
Do different kinds of trust matter? An examination of the three trusting beliefs on satisfaction and purchase behavior in the buyer–seller context
JD Xu, RT Cenfetelli, K Aquino
The Journal of Strategic Information Systems 25 (1), 15-31, 2016
1262016
The effects of process and outcome similarity on users' evaluations of decision aids
S Al‐Natour, I Benbasat, RT Cenfetelli
Decision Sciences 39 (2), 175-211, 2008
1072008
The role of design characteristics in shaping perceptions of similarity: The case of online shopping assistants
S Al-Natour, I Benbasat, RT Cenfetelli
Journal of the Association for Information Systems 7 (12), 34, 2006
932006
The effects of service and consumer product knowledge on online customer loyalty
JD Xu, I Benbasat, R Cenfetelli
Journal of the Association for Information systems 12 (11), 1, 2011
862011
Research Note—The Influences of Online Service Technologies and Task Complexity on Efficiency and Personalization
J Xu, I Benbasat, RT Cenfetelli
Information Systems Research 25 (2), 420-436, 2014
712014
The role of similarity in e-commerce interactions: The case of online shopping assistants
S Al-Natour, I Benbasat, RT Cenfetelli
632005
GETTING IN TOUCH WITH OUR FEELINGS TOWARDS TECHNOLOGY.
RT CENFETELLI
Academy of Management Proceedings 2004 (1), F1-F6, 2004
602004
Constant checking is not addiction: A grounded theory of IT-mediated state-tracking.
JP Gerlach, RT Cenfetelli
MIS Quarterly 44 (4), 2020
532020
The influence of e-commerce live streaming on lifestyle fit uncertainty and online purchase intention of experience products
R Cenfetelli, I Benbasat
482019
Information technology mediated customer service: A functional perspective
R Cenfetelli, I Benbasat, S Al-Natour
372005
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