Service design research: yesterday, today and tomorrow J Blomkvist, S Holmlid, F Segelström BIS Publishers, 2010 | 163 | 2010 |
Stakeholder Engagement for Service Design: How service designers identify and communicate insights F Segelström Linköping University Electronic Press, 2013 | 150* | 2013 |
Visualizations as tools for research: Service Designers on visualizations F Segelström, S Holmlid | 100 | 2009 |
Benefits of external representations in service design: A distributed cognition perspective J Blomkvist, F Segelström The Design Journal 17 (3), 331-346, 2014 | 97 | 2014 |
Visualisations in service design F Segelström Linköping University Electronc Press, 2010 | 92 | 2010 |
Communicating through visualizations: Service designers on visualizing user research F Segelström DeThinking Design, ReThinking Services–First Nordic Conference on Service …, 2009 | 92 | 2009 |
Thinking and doing ethnography in service design F Segelström, B Raijmakers, S Holmlid IASDR, Rigor and Relevance in Design. Seoul, 2009 | 76 | 2009 |
Exploring service blueprints for multiple actors: A case study of car parking services T Wreiner, I Mårtensson, O Arnell, N Gonzalez, S Holmlid, F Segelström First nordic conference on service design and service innovation, 213-223, 2009 | 43 | 2009 |
Ethnography by design: On goals and mediating artefacts F Segelström, S Holmlid Arts and Humanities in Higher Education 14 (2), 134-149, 2015 | 40 | 2015 |
Service design visualisations meet service theory: strengths, weaknesses and perspectives F Segelström, S Holmlid Proceedings of Art & Science of Service, San Jose, California, 1-18, 2011 | 39 | 2011 |
Understanding Visualisation Practices: A distributed cognition perspective F Segelström Lapland University Press, 2012 | 16 | 2012 |
External representations in service design: A distributed cognition perspective J Blomkvist, F Segelström 10th European Academy of Design Conference 10, 2013 | 15 | 2013 |
One Case, Three Ethnographic Styles: Exploring different ethnographic approaches to the same broad brief F Segelström, S Holmlid Ethnographic Praxis in Industry Conference Proceedings 2012 (1), 48-62, 2012 | 13 | 2012 |
IoT-support systems for parents with ADHD and autism D Einarson, P Sommarlund, F Segelström 2016 International Conference on Computation System and Information …, 2016 | 10 | 2016 |
Investigating prototyping practices of service designers from a service logic perspective J Blomkvist, F Segelström, S Holmlid Nordic Academy of Management conference, NFF. Stockholm, Sweden, 2011 | 10 | 2011 |
Back to the roots: a new ideal for ethnographic research for interface design F Segelstrom, S Holmlid, B Alm Proceedings of the International Association of Societies of Design Research …, 2009 | 6* | 2009 |
Online services and cultural diversity: applying Hofstede’s framework to predict potential design issues F Segelström, S Holmlid Proceedings of the QUIS 11-Services Conference. Wolfsburg, 2009 | 6 | 2009 |
Service Design Research: Which direction do we want it to take? J Blomkvist, S Holmlid, F Segelström Conference Proceedings; ServDes. 2010; Exchanging Knowledge; Linköping …, 2012 | 4 | 2012 |
Prototyping a Service Design Curriculum: Integrating Current Research in Teaching J Blomkvist, S Holmlid, F Segelström Touchpoint 3 (1), 52-55, 2011 | 4 | 2011 |
New grounds, new challenges F Segelström Exploring Stakeholder Research in Service Design. Nordic Design Research …, 2011 | 3 | 2011 |