| The use of electrodermal activity (EDA) measurement to understand consumer emotions–A literature review and a call for action D Caruelle, A Gustafsson, P Shams, L Lervik-Olsen Journal of Business Research 104, 146-160, 2019 | 151 | 2019 |
| Affective computing in marketing: practical implications and research opportunities afforded by emotionally intelligent machines D Caruelle, P Shams, A Gustafsson, L Lervik-Olsen Marketing Letters 33 (1), 163-169, 2022 | 25 | 2022 |
| The clock is ticking—Or is it? Customer satisfaction response to waiting shorter vs. longer than expected during a service encounter D Caruelle, L Lervik-Olsen, A Gustafsson Journal of Retailing 99 (2), 247-264, 2023 | 9 | 2023 |
| Influencer marketing: A triadically interactive relationship between influencers, followers, and brands D Caruelle The Palgrave Handbook of Interactive Marketing, 623-640, 2023 | 7 | 2023 |
| Emotional arousal in customer experience: A dynamic view D Caruelle, P Shams, A Gustafsson, L Lervik-Olsen Journal of Business Research 170, 114344, 2024 | 2 | 2024 |
| Customer experience (CX), employee experience (EX) and human experience (HX): introductions, interactions and interdisciplinary implications A Gustafsson, D Caruelle, DE Bowen Journal of Service Management, 2024 | | 2024 |
| Are brands that perform gendered product differentiation perceived as sexist? An experimental investigation D Caruelle Journal of Product & Brand Management, 2024 | | 2024 |
