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Citations per year
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Cited by
All
Since 2018
Citations
12
12
h-index
1
1
i10-index
1
1
0
10
5
2022
2023
3
9
Co-authors
Laszlo Sajtos
University of Auckland
Verified email at auckland.ac.nz
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Khanh Le
Lecturer in Marketing
Verified email at lancaster.ac.uk -
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service management
service technology
AI
Robot
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Employee-(ro) bot collaboration in service: an interdependence perspective
KBQ Le, L Sajtos, KV Fernandez
Journal of Service Management 34 (2), 176-207
, 2023
12
2023
Teaming up with chatbots: Creating an effective collaboration between human employee and digital employee to enhance customer experience
KBQ Le, L Sajtos, W Kunz, K Fernandez
Proceedings of AIRSI2022: Technologies 4.0 in Tourism, Services and …
, 2022
2022
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Laszlo SajtosUniversity of AucklandVerified email at auckland.ac.nz
Laszlo SajtosUniversity of AucklandVerified email at auckland.ac.nz