| Expression of emotion as part of the work role A Rafaeli, RI Sutton Academy of management review 12 (1), 23-37, 1987 | 2786 | 1987 |
| The expression of emotion in organizational life A Rafaeli, RI Sutton Research in organizational behavior 11 (1), 1-42, 1989 | 1438 | 1989 |
| Untangling the relationship between displayed emotions and organizational sales: The case of convenience stores RI Sutton, A Rafaeli Academy of Management journal 31 (3), 461-487, 1988 | 1105 | 1988 |
| Organizational dress as a symbol of multilayered social identities MG Pratt, A Rafaeli Academy of management journal 40 (4), 862-898, 1997 | 989 | 1997 |
| Organizational routines as sources of connections and understandings MS Feldman, A Rafaeli Journal of management studies 39 (3), 309-331, 2002 | 840 | 2002 |
| When cashiers meet customers: An analysis of the role of supermarket cashiers A Rafaeli Academy of management Journal 32 (2), 245-273, 1989 | 639 | 1989 |
| Emotion cycles: On the social influence of emotion in organizations S Hareli, A Rafaeli Research in organizational behavior 28, 35-59, 2008 | 610 | 2008 |
| Emotional contrast strategies as means of social influence: Lessons from criminal interrogators and bill collectors A Rafaeli, RI Sutton Academy of management journal 34 (4), 749-775, 1991 | 577 | 1991 |
| Busy stores and demanding customers: How do they affect the display of positive emotion? A Rafaeli, RI Sutton Academy of Management Journal 33 (3), 623-637, 1990 | 576 | 1990 |
| Emotion as a connection of physical artifacts and organizations A Rafaeli, I Vilnai-Yavetz Organization science 15 (6), 671-686, 2004 | 467 | 2004 |
| Tailored meanings: On the meaning and impact of organizational dress A Rafaeli, MG Pratt Academy of Management Review 18 (1), 32-55, 1993 | 447 | 1993 |
| When clerks meet customers: A test of variables related to emotional expressions on the job. A Rafaeli Journal of Applied Psychology 74 (3), 385, 1989 | 394 | 1989 |
| Navigating by attire: The use of dress by female administrative employees A Rafaeli, J Dutton, CV Harquail, S Mackie-Lewis Academy of Management Journal 40 (1), 9-45, 1997 | 323 | 1997 |
| Individual emotion in work organizations A Rafaeli, M Worline Social science information 40 (1), 95-123, 2001 | 312 | 2001 |
| Anger and happiness in virtual teams: Emotional influences of text and behavior on others’ affect in the absence of non-verbal cues A Cheshin, A Rafaeli, N Bos Organizational behavior and human decision processes 116 (1), 2-16, 2011 | 302 | 2011 |
| Store environment, emotions and approach behaviour: applying environmental aesthetics to retailing S Gilboa, A Rafaeli The International Review of Retail, Distribution and Consumer Research 13 (2 …, 2003 | 290 | 2003 |
| When customers exhibit verbal aggression, employees pay cognitive costs. A Rafaeli, A Erez, S Ravid, R Derfler-Rozin, DE Treister, R Scheyer Journal of applied psychology 97 (5), 931, 2012 | 286 | 2012 |
| The impact of call center employees' customer orientation behaviors on service quality A Rafaeli, L Ziklik, L Doucet Journal of service research 10 (3), 239-255, 2008 | 253 | 2008 |
| Instrumentality, aesthetics, and symbolism of office design I Vilnai-Yavetz, A Rafaeli, CS Yaacov Environment and Behavior 37 (4), 533-551, 2005 | 252 | 2005 |
| Symbols in organizational culture A Rafaeli, M Worline Handbook of organizational culture and climate 7, 1-84, 2000 | 246 | 2000 |
Robert I. SuttonStanford UniveristyAdresse e-mail validée de stanford.edu
