Customer deviance: A framework, prevention strategies, and opportunities for future research PW Fombelle, CM Voorhees, MR Jenkins, K Sidaoui, S Benoit, T Gruber, ... Journal of Business Research 116, 387-400, 2020 | 73 | 2020 |
Customer Deviance: An Expanded Framework, Prevention Strategies, and Opportunities for Future Research P Fombelle, C Voorhees, M Jenkins, I Abosag, S Benoit, T Gruber, ... Customer Deviance: An Expanded Framework, Prevention Strategies, and …, 2018 | | 2018 |