| Exploring the relationships between e‐service quality, satisfaction, attitudes and behaviours in content‐driven e‐service web sites J Carlson, A O'Cass Journal of services marketing, 2010 | 386 | 2010 |
| Examining the drivers and brand performance implications of customer engagement with brands in the social media environment NJ De Vries, J Carlson Journal of Brand Management 21 (6), 495-515, 2014 | 349 | 2014 |
| Developing a framework for understanding e‐service quality, its antecedents, consequences, and mediators J Carlson, A O'Cass Managing Service Quality: An International Journal, 2011 | 176 | 2011 |
| Examining the effects of website‐induced flow in professional sporting team websites A O'Cass, J Carlson Internet research, 2010 | 165 | 2010 |
| Customer engagement behaviours in social media: capturing innovation opportunities J Carlson, M Rahman, R Voola, N De Vries Journal of Services Marketing, 2018 | 144 | 2018 |
| Assessing customers’ perceived value of the online channel of multichannel retailers: A two country examination J Carlson, A O’Cass, D Ahrholdt Journal of Retailing and Consumer Services 27, 90-102, 2015 | 134 | 2015 |
| An e-retailing assessment of perceived website-service innovativeness: Implications for website quality evaluations, trust, loyalty and word of mouth A O’cass, J Carlson Australasian Marketing Journal (AMJ) 20 (1), 28-36, 2012 | 123 | 2012 |
| The effects of market orientation, technological opportunism, and e-business adoption on performance: A moderated mediation analysis R Voola, G Casimir, J Carlson, MA Agnihotri Australasian Marketing Journal (AMJ) 20 (2), 136-146, 2012 | 99 | 2012 |
| Emotional intelligence and competitive advantage: examining the relationship from a resource‐based view R Voola, J Carlson, A West Strategic Change 13 (2), 83-93, 2004 | 90 | 2004 |
| An empirical assessment of consumers' evaluations of web site service quality: conceptualizing and testing a formative model A O'cass, J Carlson Journal of Services Marketing, 2012 | 84 | 2012 |
| Setting the future of digital and social media marketing research: Perspectives and research propositions YK Dwivedi, E Ismagilova, DL Hughes, J Carlson, R Filieri, J Jacobson, ... International Journal of Information Management, 102168, 2020 | 79 | 2020 |
| Optimizing the online channel in professional sport to create trusting and loyal consumers: The role of the professional sports team brand and service quality J Carlson, A O'Cass Journal of Sport Management 26 (6), 463-478, 2012 | 66 | 2012 |
| Feel the VIBE: examining value-in-the-brand-page-experience and its impact on satisfaction and customer engagement behaviours in mobile social media J Carlson, MM Rahman, A Taylor, R Voola Journal of Retailing and Consumer Services 46, 149-162, 2019 | 61 | 2019 |
| Enhancing brand relationship performance through customer participation and value creation in social media brand communities J Carlson, J Wyllie, MM Rahman, R Voola Journal of Retailing and Consumer Services 50, 333-341, 2019 | 55 | 2019 |
| Factors affecting group-oriented travel intention to major events N Regan, J Carlson, PJ Rosenberger III Journal of Travel & Tourism Marketing 29 (2), 185-204, 2012 | 55 | 2012 |
| Managing web site performance taking account of the contingency role of branding in multi‐channel retailing J Carlson, A O'Cass Journal of Consumer Marketing, 2011 | 53 | 2011 |
| Creating commercially compelling website-service encounters: an examination of the effect of website-service interface performance components on flow experiences J Carlson, A O’Cass Electronic Markets 21 (4), 237-253, 2011 | 46 | 2011 |
| Examining the influence of different levels of sexual-stimuli intensity by gender on advertising effectiveness J Wyllie, J Carlson, PJ Rosenberger III Journal of Marketing Management 30 (7-8), 697-718, 2014 | 39 | 2014 |
| Cultivating group-oriented travel behaviour to major events: assessing the importance of customer-perceived value, enduring event involvement and attitude towards the host … J Carlson, PJ Rosenberger III, MM Rahman Journal of marketing management 31 (9-10), 1065-1089, 2015 | 38 | 2015 |
| Nothing but net! A study of the information content in Australian professional basketball websites J Carlson, P Rosenberger, S Muthaly Sport Marketing Quarterly 12 (3), 184-188, 2003 | 38 | 2003 |
Ranjit VoolaAssociate Professor, Marketing, University of SydneyVerified email at sydney.edu.au
