Jamie Carlson

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Citations	3760	2860
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Aron O'CassLa Trobe UniversityVerified email at latrobe.edu.au
Mohammad M. RahmanAssociate Professor of Marketing, Shippensburg UniversityVerified email at ship.edu
Ranjit VoolaAssociate Professor, Marketing, University of SydneyVerified email at sydney.edu.au
Jessica WyllieLecturer in Marketing, University of NewcastleVerified email at newcastle.edu.au
Natalie Jane de VriesAdjunct Associate Lecturer, University of Newcastle, AustraliaVerified email at newcastle.edu.au
Philip J. Rosenberger IIIUniversity of NewcastleVerified email at newcastle.edu.au
Philipp A. RauschnabelUniversität der Bundeswehr MünchenVerified email at unibw.de
Jari SaloProfessor of Marketing, University of Helsinki, FinlandVerified email at helsinki.fi
Professor Yogesh K DwivediProfessor of Digital Marketing and Innovation, Swansea UniversityVerified email at swansea.ac.uk
Yichuan WangAssociate Professor of Digital Marketing, University of SheffieldVerified email at sheffield.ac.uk
Raffaele FilieriProfessor of Digital Marketing, Audencia, Audencia Business School, Department of Marketing, FranceVerified email at audencia.com
Alexander TaylorUniversity of NewcastleVerified email at newcastle.edu.au
Pablo MoscatoProfessor and Head of Data Science and Statistics, The University of NewcastleVerified email at newcastle.edu.au
Brian TUNGThe Hang Seng Univeristy of Hong Kong (HSUHK)Verified email at hsu.edu.hk
Syed Mahmudur RahmanDepartment of Marketing, Macquarie University, Sydney, AustraliaVerified email at mq.edu.au
Siegfried GuderganProfessor of Strategy, James Cook University & Vienna University of Economics & BusinessVerified email at jcu.edu.au
Mohamed ZakiDeputy Director Cambridge Service AllianceVerified email at cam.ac.uk
Brent KitchensUniversity of VirginiaVerified email at virginia.edu
Professor Frances Kay-LambkinPriority Research Centre for Brain and Mental Health, University of Newcastle, AUSTRALIAVerified email at newcastle.edu.au
Tania SourdinUniversity of NewcastleVerified email at newcastle.edu.au

Jamie Carlson

Associate Professor in Marketing, University of Newcastle

Verified email at newcastle.edu.au - Homepage

Customer experience Digital Marketing Services Marketing Consumer Behaviour Customer engagement


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Setting the future of digital and social media marketing research: Perspectives and research propositions YK Dwivedi, E Ismagilova, DL Hughes, J Carlson, R Filieri, J Jacobson, ... International Journal of Information Management 59, 102168, 2021	498	2021
Examining the drivers and brand performance implications of customer engagement with brands in the social media environment NJ De Vries, J Carlson Journal of Brand Management 21 (6), 495-515, 2014	473	2014
Exploring the relationships between e‐service quality, satisfaction, attitudes and behaviours in content‐driven e‐service web sites J Carlson, A O'Cass Journal of services marketing, 2010	456	2010
Customer engagement behaviours in social media: capturing innovation opportunities J Carlson, M Rahman, R Voola, N De Vries Journal of Services Marketing, 2018	236	2018
Developing a framework for understanding e‐service quality, its antecedents, consequences, and mediators J Carlson, A O'Cass Managing Service Quality: An International Journal, 2011	204	2011
Examining the effects of website‐induced flow in professional sporting team websites A O'Cass, J Carlson Internet research 20 (2), 115-134, 2010	189	2010
Assessing customers’ perceived value of the online channel of multichannel retailers: A two country examination J Carlson, A O’Cass, D Ahrholdt Journal of Retailing and Consumer Services 27, 90-102, 2015	167	2015
An e-retailing assessment of perceived website-service innovativeness: Implications for website quality evaluations, trust, loyalty and word of mouth A O’cass, J Carlson Australasian Marketing Journal (AMJ) 20 (1), 28-36, 2012	159	2012
Feel the VIBE: examining value-in-the-brand-page-experience and its impact on satisfaction and customer engagement behaviours in mobile social media J Carlson, MM Rahman, A Taylor, R Voola Journal of Retailing and Consumer Services 46, 149-162, 2019	119	2019
The effects of market orientation, technological opportunism, and e-business adoption on performance: A moderated mediation analysis R Voola, G Casimir, J Carlson, M Anushree Agnihotri Australasian Marketing Journal 20 (2), 136-146, 2012	113	2012
Emotional intelligence and competitive advantage: examining the relationship from a resource‐based view R Voola, J Carlson, A West Strategic Change 13 (2), 83-93, 2004	104	2004
Enhancing brand relationship performance through customer participation and value creation in social media brand communities J Carlson, J Wyllie, MM Rahman, R Voola Journal of Retailing and Consumer Services 50, 333-341, 2019	102	2019
An empirical assessment of consumers' evaluations of web site service quality: conceptualizing and testing a formative model A O'cass, J Carlson Journal of Services Marketing, 2012	100	2012
Optimizing the online channel in professional sport to create trusting and loyal consumers: The role of the professional sports team brand and service quality J Carlson, A O'Cass Journal of Sport Management 26 (6), 463-478, 2012	80	2012
Managing web site performance taking account of the contingency role of branding in multi‐channel retailing J Carlson, A O'Cass Journal of Consumer Marketing, 2011	65	2011
Factors affecting group-oriented travel intention to major events N Regan, J Carlson, PJ Rosenberger III Journal of Travel & Tourism Marketing 29 (2), 185-204, 2012	59	2012
Creating commercially compelling website-service encounters: an examination of the effect of website-service interface performance components on flow experiences J Carlson, A O’Cass Electronic Markets 21 (4), 237-253, 2011	52	2011
Cultivating group-oriented travel behaviour to major events: assessing the importance of customer-perceived value, enduring event involvement and attitude towards the host … J Carlson, PJ Rosenberger III, MM Rahman Journal of marketing management 31 (9-10), 1065-1089, 2015	46	2015
Go with the flow: Engineering flow experiences for customer engagement value creation in branded social media environments J Carlson, NJ de Vries, MM Rahman, A Taylor Journal of Brand Management 24 (4), 334-348, 2017	45	2017
Understanding communal and individual customer experiences in group-oriented event tourism: an activity theory perspective J Carlson, MM Rahman, PJ Rosenberger III, HH Holzmüller Journal of Marketing Management 32 (9-10), 900-925, 2016	42	2016

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