Jamie Carlson

Cited by

	All	Since 2016
Citations	2961	2310
h-index	25	23
i10-index	32	31

640

320

160

480

2008200920102011201220132014201520162017201820192020202112 8 16 30 72 102 157 189 236 274 294 404 455 629

Public access

View all

1 article

available

not available

Based on funding mandates

Co-authors

Aron O'CassMacquarie UniversityVerified email at mq.edu.au
Ranjit VoolaAssociate Professor, Marketing, University of SydneyVerified email at sydney.edu.au
Mohammad M. RahmanAssociate Professor of Marketing, Shippensburg UniversityVerified email at ship.edu
Jessica WyllieLecturer in Marketing, University of NewcastleVerified email at newcastle.edu.au
Natalie Jane de VriesConjoint Research Fellow, University of Newcastle, AustraliaVerified email at newcastle.edu.au
Philip J. Rosenberger IIIUniversity of NewcastleVerified email at newcastle.edu.au
Alexander TaylorUniversity of NewcastleVerified email at newcastle.edu.au
Philipp A. RauschnabelUniversität der Bundeswehr MünchenVerified email at unibw.de
Jari SaloProfessor of MarketingVerified email at helsinki.fi
Professor Yogesh K DwivediProfessor of Digital Marketing and Innovation, Swansea UniversityVerified email at swansea.ac.uk
Yichuan WangAssociate Professor of Digital Marketing, University of SheffieldVerified email at sheffield.ac.uk
Pablo MoscatoProfessor, The University of NewcastleVerified email at newcastle.edu.au
Mohamed ZakiDeputy Director Cambridge Service AllianceVerified email at cam.ac.uk
Brent KitchensUniversity of VirginiaVerified email at virginia.edu
Siegfried GuderganProfessor of Strategy, University of WaikatoVerified email at waikato.ac.nz
Tania SourdinUniversity of NewcastleVerified email at newcastle.edu.au
Ahmed Shamsul ArefinScientific Computing - CSIROVerified email at csiro.au
Syed Mahmudur RahmanAssociate Lecturer of MarketingVerified email at mq.edu.au
Togar M. SimatupangProfessor of Operations and Supply Chain Management, Bandung Institute of TechnologyVerified email at sbm-itb.ac.id
Professor Frances Kay-LambkinPriority Research Centre for Brain and Mental Health, University of Newcastle, AUSTRALIAVerified email at newcastle.edu.au

Jamie Carlson

Associate Professor in Marketing, University of Newcastle

Verified email at newcastle.edu.au - Homepage

Customer experience Digital Marketing Services Marketing Consumer Behaviour Customer engagement


Title Sort by citations Sort by year Sort by title	Cited by Cited by	Year
Exploring the relationships between e‐service quality, satisfaction, attitudes and behaviours in content‐driven e‐service web sites J Carlson, A O'Cass Journal of services marketing, 2010	411	2010
Examining the drivers and brand performance implications of customer engagement with brands in the social media environment NJ De Vries, J Carlson Journal of Brand Management 21 (6), 495-515, 2014	399	2014
Setting the future of digital and social media marketing research: Perspectives and research propositions YK Dwivedi, E Ismagilova, DL Hughes, J Carlson, R Filieri, J Jacobson, ... International Journal of Information Management 59, 102168, 2021	187	2021
Developing a framework for understanding e‐service quality, its antecedents, consequences, and mediators J Carlson, A O'Cass Managing Service Quality: An International Journal, 2011	186	2011
Customer engagement behaviours in social media: capturing innovation opportunities J Carlson, M Rahman, R Voola, N De Vries Journal of Services Marketing, 2018	176	2018
Examining the effects of website‐induced flow in professional sporting team websites A O'Cass, J Carlson Internet research, 2010	172	2010
Assessing customers’ perceived value of the online channel of multichannel retailers: A two country examination J Carlson, A O’Cass, D Ahrholdt Journal of Retailing and Consumer Services 27, 90-102, 2015	156	2015
An e-retailing assessment of perceived website-service innovativeness: Implications for website quality evaluations, trust, loyalty and word of mouth A O’cass, J Carlson Australasian Marketing Journal (AMJ) 20 (1), 28-36, 2012	137	2012
The effects of market orientation, technological opportunism, and e-business adoption on performance: A moderated mediation analysis R Voola, G Casimir, J Carlson, M Anushree Agnihotri Australasian Marketing Journal 20 (2), 136-146, 2012	101	2012
Emotional intelligence and competitive advantage: examining the relationship from a resource‐based view R Voola, J Carlson, A West Strategic Change 13 (2), 83-93, 2004	93	2004
An empirical assessment of consumers' evaluations of web site service quality: conceptualizing and testing a formative model A O'cass, J Carlson Journal of Services Marketing, 2012	85	2012
Feel the VIBE: examining value-in-the-brand-page-experience and its impact on satisfaction and customer engagement behaviours in mobile social media J Carlson, MM Rahman, A Taylor, R Voola Journal of Retailing and Consumer Services 46, 149-162, 2019	78	2019
Enhancing brand relationship performance through customer participation and value creation in social media brand communities J Carlson, J Wyllie, MM Rahman, R Voola Journal of Retailing and Consumer Services 50, 333-341, 2019	73	2019
Optimizing the online channel in professional sport to create trusting and loyal consumers: The role of the professional sports team brand and service quality J Carlson, A O'Cass Journal of Sport Management 26 (6), 463-478, 2012	73	2012
Managing web site performance taking account of the contingency role of branding in multi‐channel retailing J Carlson, A O'Cass Journal of Consumer Marketing, 2011	57	2011
Factors affecting group-oriented travel intention to major events N Regan, J Carlson, PJ Rosenberger III Journal of Travel & Tourism Marketing 29 (2), 185-204, 2012	55	2012
Creating commercially compelling website-service encounters: an examination of the effect of website-service interface performance components on flow experiences J Carlson, A O’Cass Electronic Markets 21 (4), 237-253, 2011	47	2011
Cultivating group-oriented travel behaviour to major events: assessing the importance of customer-perceived value, enduring event involvement and attitude towards the host … J Carlson, PJ Rosenberger III, MM Rahman Journal of marketing management 31 (9-10), 1065-1089, 2015	41	2015
Examining the influence of different levels of sexual-stimuli intensity by gender on advertising effectiveness J Wyllie, J Carlson, PJ Rosenberger III Journal of Marketing Management 30 (7-8), 697-718, 2014	40	2014
Nothing but net! A study of the information content in Australian professional basketball websites J Carlson, P Rosenberger, S Muthaly Sport Marketing Quarterly 12 (3), 184-188, 2003	38	2003

The system can't perform the operation now. Try again later.

Articles 1–20

Citations per year

Duplicate citations

Merged citations

Add co-authorsCo-authors

Follow this author

Cited by

Co-authors