richard staelin
richard staelin
Fuqua School of Business, Duke University
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Cited by
Cited by
A dynamic process model of service quality: from expectations to behavioral intentions
W Boulding, A Kalra, R Staelin, VA Zeithaml
Journal of marketing research 30 (1), 7-27, 1993
A model of perceived risk and intended risk-handling activity
GR Dowling, R Staelin
Journal of consumer research 21 (1), 119-134, 1994
An industry equilibrium analysis of downstream vertical integration
TW McGuire, R Staelin
Marketing science 2 (2), 161-191, 1983
A customer relationship management roadmap: What is known, potential pitfalls, and where to go
W Boulding, R Staelin, M Ehret, WJ Johnston
Journal of marketing 69 (4), 155-166, 2005
A model of consumer information search behavior for new automobiles
GN Punj, R Staelin
Journal of consumer research 9 (4), 366-380, 1983
Effects of quality and quantity of information on decision effectiveness
KL Keller, R Staelin
Journal of consumer research 14 (2), 200-213, 1987
The information processing of pictures in print advertisements
JA Edell, R Staelin
Journal of consumer research 10 (1), 45-61, 1983
The path to customer centricity
D Shah, RT Rust, A Parasuraman, R Staelin, GS Day
Journal of service research 9 (2), 113-124, 2006
The patient experience and health outcomes.
MP Manary, W Boulding, R Staelin, SW Glickman
The New England journal of medicine, 2013
Salesforce compensation plans: An agency theoretic perspective
AK Basu, R Lal, V Srinivasan, R Staelin
Marketing science 4 (4), 267-291, 1985
Prepurchase information seeking for new cars and major household appliances
JW Newman, R Staelin
Journal of Marketing Research 9 (3), 249-257, 1972
Relationship between patient satisfaction with inpatient care and hospital readmission within 30 days.
W Boulding, SW Glickman, MP Manary, KA Schulman, R Staelin
The American journal of managed care 17 (1), 41-48, 2011
Exploiting rank ordered choice set data within the stochastic utility model
RG Chapaaan, R Staelin
Journal of marketing research 19 (3), 288-301, 1982
Mastering the mix: Do advertising, promotion, and sales force activities lead to differentiation?
W Boulding, E Lee, R Staelin
Journal of marketing research 31 (2), 159-172, 1994
An approach for developing an optimal discount pricing policy
R Lal, R Staelin
Management science 30 (12), 1524-1539, 1984
Vertical strategic interaction: Implications for channel pricing strategy
E Lee, R Staelin
Marketing science 16 (3), 185-207, 1997
Patient satisfaction and its relationship with clinical quality and inpatient mortality in acute myocardial infarction
SW Glickman, W Boulding, M Manary, R Staelin, MT Roe, RJ Wolosin, ...
Circulation: Cardiovascular Quality and Outcomes 3 (2), 188-195, 2010
Nutrition information in the supermarket
JE Russo, R Staelin, CA Nolan, GJ Russell, BL Metcalf
Journal of Consumer Research 13 (1), 48-70, 1986
Pulling the plug to stop the new product drain
W Boulding, R Morgan, R Staelin
Journal of Marketing research 34 (1), 164-176, 1997
The choice process for graduate business schools
GN Punj, R Staelin
Journal of Marketing research 15 (4), 588-598, 1978
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